Cancellation Policy
You may cancel an order for a full refund within 24 hrs of placing it by sending an email to central.operations@gmail.com
If your order has already been shipped, it cannot be cancelled but you may still return or exchange it.
Refund & Exchange Policy
Refund or exchange of an item due to fit, colour or size will be subject to a 30 day Refund and Exchange policy as follows:
Return:
- 80% of purchase price refunded to facilitate a re-stocking fee
- Customer pays cost of shipping
- Original packaging must be included
Exchange:
- One-time exchange per item
- Customer pays cost of shipping
- Original packaging must be included
- If value of exchanged frame is more than value of originally purchased frame, the customer pays the difference
- If the value of the exchanged frame is lower than the value of the originally purchased frame, then the customer has the option to receive a credit for the price difference or receive an in-house store credit
Return of an item due to damage or incorrect product:
- Once the reported issue is confirmed upon our evaluation, we will replace the product free of charge.
- Incorrect or damaged products must be returned within 15 days of receipt in the exact condition in which they were received.
This policy does not cover your accidental damage.
Click here to initiate a return.
We will never share or sell your information to anyone else
You may cancel an order for a full refund within 24 hrs of placing it by sending an email to central.operations@gmail.com
If your order has already been shipped, it cannot be cancelled but you may still return or exchange it.
Refund or exchange of an item due to fit, colour or size will be subject to a 30 day Refund and Exchange policy as follows:
Return:
- 80% of purchase price refunded to facilitate a re-stocking fee
- Customer pays cost of shipping
- Original packaging must be included
Exchange:
- One-time exchange per item
- Customer pays cost of shipping
- Original packaging must be included
- If value of exchanged frame is more than value of originally purchased frame, the customer pays the difference
- If the value of the exchanged frame is lower than the value of the originally purchased frame, then the customer has the option to receive a credit for the price difference or receive an in-house store credit
Return of an item due to damage or incorrect product:
- Once the reported issue is confirmed upon our evaluation, we will replace the product free of charge.
- Incorrect or damaged products must be returned within 15 days of receipt in the exact condition in which they were received.
This policy does not cover your accidental damage.
Click here to initiate a return.
Warranty on Goods
We offer a 1 yr warranty to cover defects in your frame that could be eligible for warranty, such as:
- Broken nose pads
- Broken hinges
- Oxidation
- Discolouration
- Frame stripping
The following are not covered
- Effects of excessive exposure to heat or cold
- Effects of prolonged exposure to water
- Effects of rough handling
- Effects of improper cleaning
Please do not attempt to repair eyewear. Products tampered with cannot be covered under warranty. Please click here for Return instructions.
Acceptance of Terms and Conditions:
Use of the solairesport.com site means you have read, understood and accepted the Terms and Conditions stated on the site. If you do not accept the Terms and Conditions and agree to be bound by them, please desist from using the site.